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docs:2500_config_apps:2600_emails:0100_incoming_emails [2025/06/11 08:31] – ↷ Page moved from docs:2500_config_apps:2300_emails:0100_incoming_emails to docs:2500_config_apps:2600_emails:0100_incoming_emails aware_support3docs:2500_config_apps:2600_emails:0100_incoming_emails [2025/06/12 02:34] (current) – Rename to AwareIM aware_support3
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 Quite often an application needs to process e-mails arriving to the business’s e-mail address and perform certain functions automatically based on the e-mail contents. For example, a customer relationship management system might register all e-mails from customers in its database, assign a unique ID to the e-mails and automatically reply to customers with the details about their request. Quite often an application needs to process e-mails arriving to the business’s e-mail address and perform certain functions automatically based on the e-mail contents. For example, a customer relationship management system might register all e-mails from customers in its database, assign a unique ID to the e-mails and automatically reply to customers with the details about their request.
  
-In //**Aware IM**// it is possible to configure an application to process incoming e-mails and perform the necessary actions. As mentioned before all communication with the external parties in //**Aware IM**// is performed either via notifications or service requests (see also [[docs:2500_config_apps:0500_add_edit_objects:0600_intelligent_bo|Defining Intelligent Business Objects]]). Incoming e-mails are no exception – //**Aware IM**// treats them as notifications sent to the //**Aware IM**// application via a special channel. Once incoming e-mails have been delivered to //**Aware IM**// as notifications //**Aware IM**// evaluates any rules attached to the notification as usual. It is up to the configurator to define the appropriate rules.+In //**AwareIM**// it is possible to configure an application to process incoming e-mails and perform the necessary actions. As mentioned before all communication with the external parties in //**AwareIM**// is performed either via notifications or service requests (see also [[docs:2500_config_apps:0500_add_edit_objects:0600_intelligent_bo|Defining Intelligent Business Objects]]). Incoming e-mails are no exception – //**AwareIM**// treats them as notifications sent to the //**AwareIM**// application via a special channel. Once incoming e-mails have been delivered to //**AwareIM**// as notifications //**AwareIM**// evaluates any rules attached to the notification as usual. It is up to the configurator to define the appropriate rules.
  
 All that the configurator has to do to make sure that the application handles incoming e-mails is turn on the e-mail handling capability for the business space version, set the properties of the incoming e-mail channel and define the rules that deal with the incoming e-mail notification. This is explained in more detail below: All that the configurator has to do to make sure that the application handles incoming e-mails is turn on the e-mail handling capability for the business space version, set the properties of the incoming e-mail channel and define the rules that deal with the incoming e-mail notification. This is explained in more detail below:
  • Last modified: 2025/06/11 08:31