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====== Managing Communication with Members ======

The first of the remaining requirements is that our application has to manage communication with members. It has to automatically send offer e-mails or letters to members when the item they have reserved becomes available. Also the system has to be able to register all other forms of the communication with members – phone calls, discussions, faxes etc (see [[docs:6000_case_study:0300_library_app#Communication_with_members|Requirements]]).

We start as usual by defining additional business objects and rules. The business objects that we identify are as follows:

  * ''OutgoingLetter''
  * ''OutgoingEmail''
  * ''ContactNote''

The meaning of the first two objects is obvious. The third object aims to capture other forms of communication with members, such as received letters, phone calls, faxes, discussion etc. E-mails received from members deserve a separate discussion. //**AwareIM**// is capable of receiving and registering e-mails automatically (and our application will [[docs:6000_case_study:0400_configuration:1000_other_requirements:0100_managing_communications:0300_business_rules#Handling_incoming_e-mails|include this feature]]). Whether this feature will be enabled, though, in the final system depends on the administrator of a particular library. If, for whatever reason, the feature will be disabled, then the system will still allow users to register incoming e-mails manually – through the use of the ''ContactNote'' object.

{{simplenavi>docs:6000_case_study:0400_configuration:1000_other_requirements:0100_managing_communications}}