God I need to get my life back. Here I am in my lunch break playing with new ideas .......
If you want to call a customer direct from a form Add an html row to the form and enter something like
Call <A href="Callto:<<Customers.DaytimeTel>>"><<Customers.DaytimeTel>></a>
When the form appears, the telephone number will appear as a url link underlined. Click on it and hey presto
For Skype, the number need to be continuous including th ecountry code ie 00441772123456 otherwise the call fails
Not elegant - but it's a start. If anyone else has done anything with direct dial, please let me know