Config tool port 9000 and operational mode not connecting

[jclark58]

re user name / password - is CAPS LOCK on?

[christopherb]

Is there a chance you are running Norton? Norton will not allow 9000 but will also not show stats on it either. You would need to add 9000 or remove that POS(piece if #$%^) program

Chris

[mraath]

Is there anything in the output of the Aware IM Server?

Is there a chance that you are using wrong user name/password/business space combination?

There no ouput messages axcept that the login credentials are wrong or access is denied.
The user name and password works in operation mode, so should work in testing mode.

here is the output from the NETSTAT -B command:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\IBM VALUED CUSTOMER>netstat -b

Active Connections

Proto Local Address Foreign Address State PID
TCP LENOVO-5EBFAA69:1025 localhost:1026 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1026 localhost:1025 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1027 localhost:1028 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1028 localhost:1027 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1030 localhost:1031 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1031 localhost:1030 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1032 localhost:1033 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1033 localhost:1032 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1037 localhost:1038 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1038 localhost:1037 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1039 localhost:1040 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1040 localhost:1039 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1104 localhost:27015 ESTABLISHED 1148
[iTunesHelper.exe]

TCP LENOVO-5EBFAA69:27015 localhost:1104 ESTABLISHED 1040
[AppleMobileDeviceService.exe]

TCP LENOVO-5EBFAA69:1388 ug-in-f189.google.com:https ESTABLISHED 451
2
[iexplore.exe]

TCP LENOVO-5EBFAA69:1612 bu-in-f19.google.com:https ESTABLISHED 4512

[iexplore.exe]

TCP LENOVO-5EBFAA69:1184 nf-in-f104.google.com:http CLOSE_WAIT 4504

[GoogleToolbarNotifier.exe]

[mraath]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\IBM VALUED CUSTOMER>netstat -b

Active Connections

Proto Local Address Foreign Address State PID
TCP LENOVO-5EBFAA69:1025 localhost:1026 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1026 localhost:1025 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1027 localhost:1028 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1028 localhost:1027 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1030 localhost:1031 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1031 localhost:1030 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1032 localhost:1033 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1033 localhost:1032 ESTABLISHED 600
[SR_Service.exe]

TCP LENOVO-5EBFAA69:1037 localhost:1038 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1038 localhost:1037 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1039 localhost:1040 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1040 localhost:1039 ESTABLISHED 884
[SR_GUI.Exe]

TCP LENOVO-5EBFAA69:1104 localhost:27015 ESTABLISHED 1148
[iTunesHelper.exe]

TCP LENOVO-5EBFAA69:27015 localhost:1104 ESTABLISHED 1040
[AppleMobileDeviceService.exe]

TCP LENOVO-5EBFAA69:1388 ug-in-f189.google.com:https ESTABLISHED 451
2
[iexplore.exe]

TCP LENOVO-5EBFAA69:1612 bu-in-f19.google.com:https ESTABLISHED 4512

[iexplore.exe]

TCP LENOVO-5EBFAA69:1184 nf-in-f104.google.com:http CLOSE_WAIT 4504

[GoogleToolbarNotifier.exe]


C:\Documents and Settings\IBM VALUED CUSTOMER>

[jclark58]

I keep thinking about the username password.
If Operational mode works OK then almost by definition Test will be working
Are you sure you have the correct ones for Test mode?
Test password database is different to Operation

Have you tried using the default admin password in Test mode?

[aware_support]

Create a new business space and create a version for testing there. Then try to login in the testing mode. If this works, then either you forgot the right credentials or you have corrupt testing database for the main business space. In either case you can export your business space version and import it into the new business space.

If login in the new business space doesn't work then indeed you have some issue with ports. In this case please attach output of Tomcat and the Aware IM Server.

[mraath]

Hi Guys
It seems you were correct about the password being different.
I had changed the password for the test users, with an admin account via test mode. I completely forgot about this.

Really sorry to have wasted your time.

Thanks for help.

[aware_support]

We understand. Hopefully you now understand us when we ask to purchase support tickets.

[jclark58]

Dont worry Marcus its a problem I learned the Hard way too.
All the best
John