VP not recognising tablet as tablet - no VP error

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Rennur
Posts: 1191
Joined: Thu Mar 01, 2012 5:13 am
Location: Sydney, Australia

VP not recognising tablet as tablet - no VP error

Post by Rennur »

I have a desktop VP set as Desktop and Tablet.

When logging in with a Samsung Galaxy Tab S (10.5") 4G 16GB (SM-T805Y) it says there is NO Visual Perspective set up.
Android ver. 4.4.2.
It is not recognised as a tablet.
hpl123
Posts: 2594
Joined: Fri Feb 01, 2013 1:13 pm
Location: Scandinavia

Re: VP not recognising tablet as tablet - no VP error

Post by hpl123 »

Rennur,
This has been discussed before and in some cases Aware IM doesn´t recognize device correctly. This should ideally of course be fixed if possible but in the meantime, if it´s critical, you can probably hammer up a solution on your own using js/css mediaqueries and this tip:
http://www.awareim.com/forum/viewtopic.php?f=4&t=7712
Henrik (V8 Developer Ed. - Windows)
aware_support
Posts: 7525
Joined: Sun Apr 24, 2005 12:36 am
Contact:

Re: VP not recognising tablet as tablet - no VP error

Post by aware_support »

You can also force the platform by specifying the mobilePlatform parameter in the URL (with the values Tablet and Phone)
Aware IM Support Team
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