Translations problem in v6.0

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weblike
Posts: 1165
Joined: Sun Dec 02, 2012 12:00 pm
Location: Europe

Translations problem in v6.0

Post by weblike »

Hi,

1. In forms:
a. html cells
b. attributes inside of html cells

Image

2. In queries:
a. grouped by attributes
Image
Thx,
George
________________________________
Developer Edition
AwareIM: v8.5, build 2824
OS: Windows Server 2012
DB: MySql 5.6.42
aware_support
Posts: 7523
Joined: Sun Apr 24, 2005 12:36 am
Contact:

Re: Translations problem in v6.0

Post by aware_support »

These care dynamic values stored in the database. Aware IM will display whatever is stored in the database, so if they store a translated value it will be translated.
Aware IM Support Team
weblike
Posts: 1165
Joined: Sun Dec 02, 2012 12:00 pm
Location: Europe

Re: Translations problem in v6.0

Post by weblike »

Hi Support,

You are right, but for users it's have no sense to have selected for example "German" language and to display informations in English or other language (in real life it's not ok).

In forms the the attributes in html cells are not translated (these one are not saved to database yet) only displayed on screen. We use a lot of html cells and attributes in forms to display messages, statuses for the users.

If I use an attribute in a drop-down it's values are translated, but if I display same attribute in a html cell it's values are not translated.
I'll send you a sample bsv to reproduce it.

Thank you.
Thx,
George
________________________________
Developer Edition
AwareIM: v8.5, build 2824
OS: Windows Server 2012
DB: MySql 5.6.42
weblike
Posts: 1165
Joined: Sun Dec 02, 2012 12:00 pm
Location: Europe

Re: Translations problem in v6.0

Post by weblike »

Bsv sent!
Thx,
George
________________________________
Developer Edition
AwareIM: v8.5, build 2824
OS: Windows Server 2012
DB: MySql 5.6.42
aware_support
Posts: 7523
Joined: Sun Apr 24, 2005 12:36 am
Contact:

Re: Translations problem in v6.0

Post by aware_support »

Try using the TRANSLATE function explicitly in the HTML cell:
<<TRANSLATE(SupportTicket.Category)>>

Note this is only necessary if you refer to attributes represented by drop downs (where choices are translated). The problem is that Aware IM always stores the selected value in English in the database, so when you refer to it in a cell it is not translated. However, using the TRANSLATE function should fix the problem.
Aware IM Support Team
weblike
Posts: 1165
Joined: Sun Dec 02, 2012 12:00 pm
Location: Europe

Re: Translations problem in v6.0

Post by weblike »

Hi Support,

Thank you for your reply. This workaround is ok for me in the forms part.

There is a possibility to use this for Queries too?
In "group by" the values are triggered from DB indeed. It would be very useful if we could translate those values too.

thank you again.

Nice day,
Thx,
George
________________________________
Developer Edition
AwareIM: v8.5, build 2824
OS: Windows Server 2012
DB: MySql 5.6.42
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