A BIG PROBLEM

RafaMD · Post by **RafaMD** » Mon Oct 03, 2011 3:44 pm

I have the following error:

'error changing status of the business space version. Aware IM server encountered the following error .Java heap space'

and I can't test any business Space.

I think the problem is in BASDBTEST because everything else is working properly, but I don't have a backup of this database

I try restart server, import, update MySQL, load without data,... and nothing works

Any ideas to resolve this big problem?

tford · Post by **tford** » Mon Oct 03, 2011 5:16 pm

You could always reinstall AwareIM & see if that resolves the issue.

RafaMD · Post by **RafaMD** » Mon Oct 03, 2011 6:01 pm

tford wrote:You could always reinstall AwareIM & see if that resolves the issue.

Also I have done, but it has not worked

aware_support · Post by **aware_support** » Mon Oct 03, 2011 11:21 pm

You need to allocate more memory to one of the Aware IM components - see the Installation Guide and this forum

RafaMD · Post by **RafaMD** » Thu Oct 06, 2011 5:59 am

aware_support wrote:You need to allocate more memory to one of the Aware IM components - see the Installation Guide and this forum

My memory settings are 256 Mb (Aware Server), 256 Mb (Tomcat), 256 Mb (JBoss) and 128 Mb (Configuration Tool)

Well, I've done the following tests to see if it is a memory problem or not:

I installed AwareIm on another computer and with the default configuration (64 Mb) and MySQL my BS work correctly

On the server where I have the problem, I change to the Derby database and now works perfectly

So I still think the problem is that BASDBTEST is corrupt

I want delete BASDBTEST and keep BASDB. What do I have to do?

rocketman · Post by **rocketman** » Tue Oct 11, 2011 9:54 am

Before you do that - try EXPORTING your live working BS and then IMPORTING that into your under test version.

If that doesn't work, try creating a new major version and importing the live BS into that.

It's also possible it might be some corrupted data in the test database so you could also choose to start with an empty database rather than using existing data when putting the basdbtest back into "Under Testing" mode

rocketman · Post by **rocketman** » Tue Oct 11, 2011 9:58 am

another thing to try

UNLOCK the test BS and then delete it. Then create a new MAjor (or minor) version.

RafaMD · Post by **RafaMD** » Tue Oct 11, 2011 2:14 pm

thank you very much

I finally solved by doing the following:

1. Make a backup of basdb
2. Delete basdbtest and basdb
3. Start Aware. (This create blank databases)
4. Create a BS
5. Import my BS in the new BS
6. restore basdb (with my live data)
7. To work!

For some reason basdbtest was corrupt and until it is deleted and created again has not solved the problem.

At last I can sleep now!

rocketman · Post by **rocketman** » Tue Oct 11, 2011 8:51 pm

All's well that ends well

Aware IM User Forums

A BIG PROBLEM

A BIG PROBLEM

Solved!!!!