Mobile Grids do not display data

[kklosson]

I have just begun some mobile implementations and I have a visual perspective that displays a grid but no matter what I do, the grid displays no data - just the headers. I have included a query that is completely unbound and still no data. Tried Chrome and Safari browsers. The same queries display data fine on the big screen.


iPhone 6 v12.1.1

[Jaymer]

not sure if you've read this thread yet.

so a couple of Qs are in order:
1) Aware version
2) "mobile addon" purchased?
3) iphone or android
4) Default "grid" widget, not Custom, correct?

No recs appear in a grid... but everything else is fine? Menus, forms, etc.
Only happens on 1 specific grid?

[kklosson]

The provided link did not seem germane to this issue, but thanks.

Aware version: 2565 (latest as of today)
Mobile addon: Yes
iPhone 6 v12.1.1 (latest as of today)
Default grid widget: yes

Based on my tests, no grids will display any data, just the header. Not much else to test in this in this VP - just some very basic HTML.

[customaware]

I assume the Access Level for that type of user allows the Query?

Just a thought?

[Jaymer]

I assume the Access Level for that type of user allows the Query?
Just a thought?

really good thought! I thought that might have been it.
but he said
"The same queries display data fine on the big screen."
Have to assume he's logging in with the same userid.

[Jaymer]

Check Server Output & Tomcat Output for any clues?
If the mobile version is getting the error, but the big screen is not, there's 2 DIFFERENT queries executing, isn't there?

A different "mobile" VP is being selected for the iPhone.
So maybe THAT query has a typo in it thats making it crap out, and it will show up in the Output window.

Another thing to try is running the Web Inspect command, and switching to the mobile emulator.
Log in in that mode - saves you from hassling with the phone and should give you identical results.

[BenHayat]

Back in V7 I did a lot of Mobile and worked. I say it worked for two reasons to help you diagnose it.

1) It was V7 and not 8.2
2) The grid DID work.

[Jaymer]

Oh, I have current Mobile stuff I'm working on right now also.
But I haven't gone to 8.2, its 8.1, but soon will be forced to cause I turned up a photos bug that will be fixed in next 8.2
Bruce just found something simple, like broken Mouseover Show Hidden Fields in a Query that will be fixed in next build... things that HAVE worked in the past.
Bruce would have downgraded back to 8.1 if he could have.
I'm having no issues with latest 8.1 using mobile addon, EXCEPT for the problem of android vs. iphone (linked above).

[kklosson]

The AwareIM log looks right. The query finds one object, just as expected.

Log looks perfect

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The display on mobile, not so much. Based on some tests. the mobile display does this with all grids. My Questionnaire is the header of the query.

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[Jaymer]

KK
almost... not the Logging window, the Server Output & Tomcat Output windows.
You could still have gotten some kind a JS error during output and it wouldn't show up in the "Log".
A Tomcat error like "unable to resolve attribute: LoggedInRegularUser.CurrentQuestionaire.SectionID" would just appear in the Tomcat Window... Logging would look fine.

Also, if using the Chrome phone emulator, you should also check the Console for errors.

[BenHayat]

KK
Also, if using the Chrome phone emulator, you should also check the Console for errors.

This is a life saver...

[kklosson]

I only see a localhost_access_log. The last item after logging in is just a call to the query. Using the Chrome Emulator, I see the same thing. No items in the grid.

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[Jaymer]

[customaware]

Works for me ....

Upcloud Windows Server
Aware IM 8.2 Build 2563
MySQL V8

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[kklosson]

For those who assisted or are curious, the problem turned out to be some HTML in preceding panels on the VP. I haven't figured out exactly what to change, but when I put the query as the top item, the grid now shows the data. I'll figure out the rest. Thanks to all who chipped in.