[SOLVED] Tenant Email Solution. stuck on SMTP Header fields

[Jaymer]

<EDIT> Skip to SOLVED post later on page 1...




I was holding off until seeing new features in v8.1, but other than the much needed "Don't delete email from server", I'm still not sure how to handle several issues.

Return-Path for many users/many tenants is a big issue.
Email that are sent all appear to come from the server when viewed by the recipient, not an individual's name.

So, seeing that this is not improved in 8.1, whats the currently recommended email app to integrate with?

thx

[aware_support]

Code: Select all

Return-Path for many users/many tenants is a big issue.

What issue are you talking about?

Code: Select all

Email that are sent all appear to come from the server when viewed by the recipient, not an individual's name.

Again what are you talking about? There is FromAddress field in a notification that you can control

[Jaymer]

Code: Select all

Jaymer Wrote: Email that are sent all appear to come from the server when viewed by the recipient, not an individual's name.

Again what are you talking about? There is FromAddress field in a notification that you can control

In Notification: OutboundEmail, I have the following:
Attribute: FromAddress Value: '[email protected]'
Attribute: EHeaders Value: Return-Path: [email protected]
#From: eHeader#
From_Email: [email protected]

I have a Lead BO, intelligent EMAIL. Radio Button says to use SystemSettings
I am not using Outbound server info in SystemSettings - all fields are empty.
I created a OutgoingEmailAccount BO by right-clicking on my BS. I have entered the following in a single instance in that BO:

Screen Shot 2018-03-03 at 11.30.36 AM.png (20.97 KiB) Viewed 16404 times

This sends the email:

Screen Shot 2018-03-03 at 12.10.06 PM.png (7.69 KiB) Viewed 16404 times

Email appears in Yahoo mail client looking like this:

Screen Shot 2018-03-03 at 11.58.31 AM.png (16.13 KiB) Viewed 16404 times

Email header is in the next post: (CONTINUED)

[Jaymer]

Email header as viewed from yahoo:

Screen Shot 2018-03-03 at 12.15.31 PM.png (182.26 KiB) Viewed 16404 times

You can see 3 Return-Paths
If my EHeader return path REPLACED the prior ones, this would work.

You can also see how my "From" from EHeader did not make it into the header correctly.
Somehow it got changed to "X-Google-Orig-From:" so it doesn't display correctly.

Also, for the many people who are not aware of EHeaders, then they would use the FromAddress field in the notification. And you can see that it won't work either. It also got mapped to: X-Google-Orig-From:


So there are basically 2 problems:
1) a received email looks like it comes from a "system" account - not an individual (from)
2) a reply cannot be set to go to an individual in an organization (return-path)

[Jaymer]

(bump for the reply to support)

[RLJB]

Question, why are you setting this in eHeader? What's the purpose? (not being rude, I'm curious)

Value: Return-Path: [email protected]#From: eHeader#From_Email: [email protected]

Why not just set the From Address as <<LoggedInRegularUser.EmailAddress>> ?

FYI - we set eHeaders to track opens and clicks in SendGrid, putting in a few extra fields:

Code: Select all

X-SMTPAPI:{<<SystemSettings.Apos>>unique_args<<SystemSettings.Apos>>:{<<SystemSettings.Apos>>FZMID<<SystemSettings.Apos>>:<<SystemSettings.Apos>><<CommHistory.ID>><<SystemSettings.Apos>>,<<SystemSettings.Apos>>BSVName<<SystemSettings.Apos>>:<<SystemSettings.Apos>><<SystemSettings.BusName>><<SystemSettings.Apos>>}}

[Jaymer]

Question, why are you setting this in eHeader? What's the purpose? (not being rude, I'm curious)

thanks so much for the reply.
Because I can't get From (the SMTP header field) or From-Address to work.

There are 4 "From-Address" fields in AIM (that I can see):
1) System Settings - I'm not using this one
2) Email Settings in the Intelligent BO, Communications property - not using either
3) OutgoingEmailNotification - init'd to "[email protected]"
4) OutgoingEmailAccount BO - init'd to "[email protected]"

The only one it inserted is marked below in RED. TRY#1
So I did another test and removed #3 above, so it had to use the FROM ADDRESS in #4 above. Which it did. Its also marked below also in TRY#2.

PROBLEM IS, it still doesn't appear in the email client to be "COMING FROM" the from address. As shown here:

Screen Shot 2018-03-07 at 11.53.15 AM.png (9.08 KiB) Viewed 16338 times

And as to the eHeaders, because I want a reply to go to the AIM user, not to the "system" email account.

2 Email headers:
TRY # 1
Original-Recipient: rfc822;[email protected]
X-Received: by 10.129.200.9 with SMTP id n9mr14980054ywi.474.1520440384521; Wed, 07 Mar 2018 08:33:04 -0800 (PST)
Return-Path: <[email protected]>
Return-Path: <[email protected]>
Return-Path: <[email protected]>
Authentication-Results: pv33p00im-spfmilter006.aa.com; spf=pass (pv33p00im-spfmilter006.aa.com: domain of [email protected] designates 209.85.161.174 as permitted sender) smtp.mailfrom=[email protected]
Authentication-Results: pv33p00im-dkimmilter013.aa.com; dkim=pass (2048-bit key) header.d=gmail.com [email protected] header.b=CVybcjwl
Message-Id: <1005276442.1211.1520440383029.JavaMail.JHolcombe@OrderLookUp>
X-Google-Original-From: [email protected]
Received-Spf: pass (pv33p00im-spfmilter006.aa.com: domain of [email protected] designates 209.85.161.174 as permitted sender) receiver=pv33p00im-spfmilter006.aa.com; client-ip=209.85.161.174; helo=mail-yw0-f174.google.com; envelope-from=[email protected]
Received: from pv33p00im-smtpin035.aa.com ([17.142.180.61]) by ms01521.mac.com (Oracle Communications Messaging Server 8.0.1.3.20170906 64bit (built Sep 6 2017)) with ESMTP id <[email protected]> for [email protected]; Wed, 07 Mar 2018 16:33:06 +0000 (GMT)
Received: from mail-yw0-f174.google.com (mail-yw0-f174.google.com [209.85.161.174]) by pv33p00im-smtpin035.aa.com (Oracle Communications Messaging Server 8.0.1.2.20170607 64bit (built Jun 7 2017)) with ESMTPS id <[email protected]> for [email protected] (ORCPT [email protected]); Wed, 07 Mar 2018 16:33:06 +0000 (GMT)
Received: by mail-yw0-f174.google.com with SMTP id l200so926655ywb.0 for <[email protected]>; Wed, 07 Mar 2018 08:33:05 -0800 (PST)
Received: from OrderLookUp.aa.com ([52.70.204.127]) by smtp.gmail.com with ESMTPSA id k130sm7058241ywc.68.2018.03.07.08.33.03 for <[email protected]>

TRY # 2
Original-Recipient: rfc822;[email protected]
X-Received: by 2002:a25:8609:: with SMTP id y9-v6mr14233858ybk.298.1520441248013; Wed, 07 Mar 2018 08:47:28 -0800 (PST)
Return-Path: <[email protected]>
Return-Path: <[email protected]>
Return-Path: <[email protected]>
Authentication-Results: mr21p00im-spfmilter005.aa.com; spf=pass (mr21p00im-spfmilter005.aa.com: domain of [email protected] designates 209.85.213.182 as permitted sender) smtp.mailfrom=[email protected]
Message-Id: <334182549.1217.1520441246770.JavaMail.JHolcombe@OrderLookUp>
X-Google-Original-From: [email protected]
Received-Spf: pass (mr21p00im-spfmilter005.aa.com: domain of [email protected] designates 209.85.213.182 as permitted sender) receiver=mr21p00im-spfmilter005.aa.com; client-ip=209.85.213.182; helo=mail-yb0-f182.google.com; envelope-from=[email protected]
Received: from mr11p00im-smtpin002.mac.com ([17.110.69.146]) by ms01521.mac.com (Oracle Communications Messaging Server 8.0.1.3.20170906 64bit (built Sep 6 2017)) with ESMTP id <[email protected]> for [email protected]; Wed, 07 Mar 2018 16:47:29 +0000 (GMT)
Received: from mail-yb0-f182.google.com (mail-yb0-f182.google.com [209.85.213.182]) by mr11p00im-smtpin002.aa.com (Oracle Communications Messaging Server 8.0.1.2.20170607 64bit (built Jun 7 2017)) with ESMTPS id <[email protected]> for [email protected] (ORCPT [email protected]); Wed, 07 Mar 2018 16:47:29 +0000 (GMT)
Received: by mail-yb0-f182.google.com with SMTP id j62-v6so953824ybc.12 for <[email protected]>; Wed, 07 Mar 2018 08:47:28 -0800 (PST)
Received: from OrderLookUp.aa.com ([52.70.204.127]) by smtp.gmail.com with ESMTPSA id c124sm3464042ywb.54.2018.03.07.08.47.27 for <[email protected]> (version=TLS1 cipher=ECDHE-RSA-AES128-SHA bits=128/128); Wed, 07 Mar 2018 08:47:27 -0800 (PST)

[Jaymer]

Until last week, there was only 1 post on the entire forum about EHeaders. A new field you can manually add into the OutboundEmail Notification.

No real documentation with valid headers were to be found.

I started exploring this trying to get an email to appear in the mail client in a "friendly" way and not just this:

Screen Shot 2018-03-07 at 11.53.15 AM.png (9.08 KiB) Viewed 16329 times

Now, I have it looking like this:

Screen Shot 2018-03-07 at 4.17.44 PM.png (11.47 KiB) Viewed 16329 times

Since I had to search the web for EHeaders ideas, I basically used incorrect info.
I was using header fields FROM & FROM-ADDRESS, as well as RETURN-PATH - all incorrect.
I really needed to do 2 things:

In the OutgoingEmailAccount BO record, I used this value for FROM ADDRESS:
BullsAI CRM <[email protected]>

In the EHeaders field, I used this:

Screen Shot 2018-03-07 at 4.22.06 PM.png (22.92 KiB) Viewed 16329 times

OF COURSE, this should be dynamic, its hardcoded for testing. You'd probably stuff your LIRU username & email address into this field before sending the email.

[himanshu]

Like to say Thanks Jaymer for spending time and sharing with us.